1. Return & Refund Policy

Last updated: August 30, 2026

At Velora, we want you to feel confident when shopping with us. If your product arrives damaged or stops functioning due to a product defect within 14 days of delivery, we will provide an immediate refund.

14-Day Product Protection

If your Velora product breaks or stops functioning within 14 days of delivery, please contact us as soon as possible.

To request a refund, contact us with:

• Your order number
• A description of the issue
• Photos or a short video showing the problem, if applicable

Once we verify that the product is defective or has broken during the 14-day protection period, we will issue a refund to your original payment method.

Refunds

Approved refunds will be sent to the original payment method used to place the order. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Items Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged item and packaging.

Non-Defective Returns

Unless otherwise required by applicable law, Velora does not offer returns or refunds for products that are not defective or damaged.

Contact Us

If you have an issue with your order, please contact us through the contact information provided on our website.

We are happy to help resolve legitimate product issues as quickly as possible.