4. Shipping Policy

Last updated: August 30, 2026

At Velora, we offer free shipping on eligible orders.

Free Shipping

Free shipping is included on all orders unless otherwise stated at checkout.

There is no additional shipping charge for eligible orders.

Processing

Orders are typically processed after the order is placed. Processing and delivery times can vary depending on product availability, destination, carrier delays, holidays, and other circumstances.

Delivery

Once your order has shipped, delivery times depend on the shipping carrier and destination.

Velora is not responsible for delays caused by:

• Shipping carriers
• Weather
• Customs
• Holidays
• Incorrect or incomplete addresses
• Other circumstances outside our reasonable control

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your purchase.

If you provide an incorrect or incomplete address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been shipped.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, contact us with your order number and relevant information so we can assist you.

For products that break within our 14-day product protection period, please refer to our Return & Refund Policy.

Questions

If you have questions about your shipment, please contact us using the contact information provided on our website.